Terms of Service

These terms govern your use of the Floriva AI platform. By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

The service

Floriva provides tools to plan, generate, schedule, publish and analyse social media content, including AI-assisted generation and connections to third-party social platforms. We may add, change or withdraw features; where a change materially reduces what a paid plan provides, we will tell you in advance.

Accounts

• You are responsible for the accuracy of your account details and for keeping credentials secure.
• You are responsible for everything done under your account, including by your team members.
• Accounts are for organisations and their staff; do not share a single login across people.
• Tell us promptly if you believe an account has been compromised.

Subscriptions and payment

• Paid plans are billed in advance on the cycle shown at checkout and renew automatically until cancelled.
• Cancellation takes effect at the end of the current billing period; access continues until then.
• Fees exclude applicable taxes unless stated otherwise.
• Except where the law requires otherwise, payments already made are non-refundable.
• We may change prices with at least 30 days’ notice, effective from your next renewal.
• Plan limits — connected accounts, generations, storage, seats — are shown on the pricing page and enforced in the product.

Your content

You keep all rights in the content you upload or create. You grant us only the licence needed to run the service for you: to store, process, adapt for a platform’s format, and transmit that content to the destinations you choose. That licence ends when you delete the content or close the account.

You are responsible for holding the rights to what you publish, including images, music, trademarks and any person’s likeness.

AI-generated content

AI features produce suggestions, not verified facts. Output can be inaccurate, outdated or unintentionally similar to existing material. You are responsible for reviewing anything before it is published, for its accuracy, and for making any disclosure of synthetic or AI-assisted content that a platform or the law requires. We do not warrant that generated output is original or free of third-party rights.

Connected platforms

Connecting a social account authorises Floriva to act on it within the permissions you grant. Your use of each platform remains subject to that platform’s own terms, and they may change their APIs, rate-limit, restrict or suspend access at any time. We are not responsible for a platform rejecting, delaying, limiting the reach of, or removing your content, nor for action taken against your account by a platform.

Acceptable use

You must not use Floriva to:

• Publish unlawful, defamatory, deceptive, harassing or infringing material.
• Impersonate a person or organisation, or misrepresent an affiliation.
• Operate spam, engagement farms, or coordinated inauthentic behaviour.
• Circumvent a platform’s rules, rate limits or automation policies.
• Attempt to breach, probe or overload our systems, or access another customer’s data.
• Resell or white-label the service except under a plan that permits it.

We may suspend an account that breaches these rules, and will normally give notice and an opportunity to fix the problem first where it is safe and lawful to do so.

Availability

We work to keep the service available but do not guarantee uninterrupted operation. Maintenance, third-party outages and platform API failures can interrupt scheduling and publishing. Unless a separate service level agreement has been signed, the service is provided without an uptime commitment.

Termination

You may close your account at any time. We may terminate for material breach, or for non-payment after notice. On termination your access ends and your data is deleted in line with the retention periods in the Privacy Policy. Export your content before closing an account.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, we are not liable for lost profits, lost revenue, lost data or indirect losses, and our total liability in any twelve-month period is limited to the fees you paid in that period.

Changes

We may update these terms. Material changes will be notified in the product before taking effect, and the date at the top will change. Continuing to use Floriva after that means you accept the new terms.

Governing law and contact

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions: legal@florivaai.com.

These terms are drafted from how the platform actually operates. They are not legal advice. Confirm the governing-law clause, the registered entity name and address, the refund position and the liability cap with a qualified adviser before relying on them commercially.